- Named account manager for every client, not a shared inbox
- Same-day response commitment across all client communications
- CPF contributions, SDL, fund deductions, and IR8A filings all included
- Payroll integrated with Xero bookkeeping so accounts stay accurate
- Employer of Record arrangement available for overseas companies hiring in Singapore before incorporating
- Communication via WhatsApp or Slack if that suits how you work
The compliance risk hiding inside every payroll run
Singapore payroll is not just salary transfers. Every run touches CPF contribution rates that vary by age and residency status, SDL levies, CDAC and SINDA fund deductions, and IR8A filings due at year end. Miss one of those, and you are not just behind on admin; you are potentially liable for late payment penalties with CPF Board. Most founders who handle payroll themselves get away with it until they do not. A CPF statement query from an employee, a spot check, or a deadline that crept up while you were focused on the business is usually what breaks the informal system. At that point, fixing it costs more than outsourcing would have.
One named person owns your payroll, not a ticketing system
When you work with Duellix, you get a named account manager, not a shared inbox. That person knows your headcount, your pay structure, and the quirks of your employee mix. They process salaries, calculate statutory contributions, and handle the filings. If something looks off before the run goes out, they catch it. Same-day response is a stated commitment, not a best-effort aspiration. You can reach your account manager on WhatsApp or Slack if that is how your team works. The point is that payroll stops being your problem to track and becomes something that happens correctly, on time, every month.
Payroll that connects to the rest of your compliance picture
Payroll figures feed directly into your accounts, your corporate tax position, and your annual filings with IRAS. Running payroll in isolation from your bookkeeping creates reconciliation headaches and gaps that surface at the worst time, usually during tax season. Since Duellix also handles bookkeeping through Xero and corporate tax filings, the numbers move cleanly between functions. Your account manager is not handing off payroll data to a stranger in another firm; it stays in the same hands. That matters when IRAS asks a question or when your financial statements need to reflect the actual payroll expense accurately.
Overseas companies can run Singapore payroll without a local entity
If you are hiring Singapore-based staff but have not yet incorporated locally, Duellix can act as the Employer of Record for those employees. Under that arrangement, Duellix is the legal employer on paper, handling payroll, CPF, and employment compliance on your behalf while you retain day-to-day management of the staff. It is a practical bridge for overseas companies that need boots on the ground in Singapore before the entity is set up, or for those who want to test the market without committing to a full incorporation.
The monthly run touches CPF rates, SDL, fund deductions, and IR8A filings. Getting one wrong quietly is easy. Knowing someone is checking before it goes out is the whole point.
How managed payroll works at Duellix
Share your employee and pay details
You provide your headcount, salary structures, employment types, and any variable components such as commissions or allowances. Your account manager reviews the setup to confirm CPF contribution categories are correct for each employee based on age and residency status. Getting this right at the start is what prevents the corrections that cost time and goodwill later.
Confirm each month's payroll inputs
Before every run, you confirm any changes: new hires, leavers, salary adjustments, or one-off payments. You can do this over WhatsApp or Slack if that is your preference. Your account manager flags anything that looks inconsistent before the numbers are finalised, not after salaries have gone out.
Salaries processed and contributions calculated
Your account manager processes the payroll, calculates CPF employer and employee contributions, SDL, and any applicable fund deductions. Payslips are generated for each employee. The contribution amounts are prepared for submission to CPF Board by the monthly deadline.
Statutory filings submitted on your behalf
Duellix submits CPF contributions and handles the associated filings so deadlines are met without you tracking them. At year end, IR8A forms are prepared and submitted to IRAS as part of the Auto-Inclusion Scheme where applicable. Your obligation is fulfilled; your account manager has handled it.
Payroll data flows into your accounts
Because Duellix runs bookkeeping through Xero, payroll figures are reflected in your accounts without a manual reconciliation step. When it is time for ECI filing or financial statements, the payroll expense is already in the right place. Nothing falls through the gap between functions.
Benefits
Named account manager, every month
Your payroll is not processed by whoever picks up the ticket. The same person handles your account each month, knows your employee mix, and is reachable on same-day response terms.
CPF and statutory filings handled end to end
CPF employer contributions, SDL, fund deductions, and IR8A submissions are all included. Nothing is left for you to file separately after the salary run.
Payroll connected to your bookkeeping
Because Duellix runs both payroll and bookkeeping through Xero, payroll figures land in your accounts automatically, without a manual reconciliation step between two separate providers.
Employer of Record for pre-entity hiring
Overseas companies that need to hire in Singapore before incorporating can use Duellix as the legal employer on record, satisfying CPF and employment compliance without setting up a local entity first.
Reachable on the channels you already use
Onboarding is built around your communication preferences. If your team runs on WhatsApp or Slack, that is how you can reach your account manager, not just a support portal.
Who this payroll service is built for
Growing Singapore SME, 15 to 50 employees
A local business that started with the founder running payroll through a spreadsheet has reached the point where the complexity and the risk are no longer manageable in-house. Employee ages vary, CPF rates differ, and one or two staff are on different contribution schedules. Handing payroll to a named account manager means the monthly run happens correctly without the founder reviewing CPF tables before every pay cycle. The same account manager also handles bookkeeping, so the accounts always reflect actual payroll costs.
Overseas company hiring in Singapore before incorporating
A company headquartered outside Singapore wants to hire a small team locally before committing to a full entity setup. Without a Singapore-registered employer, CPF obligations cannot be met in the normal way. Duellix's Employer of Record arrangement puts the legal employment on Duellix's entity while the overseas company manages the staff day to day. Payroll, CPF, and employment compliance are handled end to end, with no local entity required on the client's side.
Founder switching from a stretched bookkeeper
A startup founder has been relying on a part-time bookkeeper who handles payroll as one task among many. After an employee flagged a CPF discrepancy, the founder realised the informal setup was not reliable enough. Moving to Duellix means a dedicated account manager who treats payroll as a primary responsibility, not a side task, and who responds the same day when a question comes up.
Foreign business with a Singapore entity and local staff
An overseas company that incorporated in Singapore to access the local market has a handful of Singapore-based employees sponsored on Employment Passes. Payroll for those employees involves both CPF obligations for any permanent residents on the team and IR8A submissions at year end. Duellix manages the full payroll run and coordinates with the same account manager who handles the company's corporate tax filings, keeping the compliance picture coherent.
Payroll services: common questions
What statutory filings are included in the payroll service?
The service covers CPF employer and employee contributions, SDL levies, CDAC and SINDA fund deductions where applicable, and IR8A submissions to IRAS at year end. Your account manager handles the filing deadlines; you do not need to track them separately.
Will I have the same contact person handling my payroll each month?
Yes. Duellix assigns a named account manager to each client, and that person handles your payroll consistently. The same-day response commitment applies to that account manager, so you are not chasing a generic support queue when you have a question.
Can Duellix handle payroll if we do not yet have a Singapore entity?
Yes, through an Employer of Record arrangement. Duellix acts as the legal employer for your Singapore-based staff, handling payroll and CPF compliance on your behalf while you retain day-to-day management of those employees. It is designed for overseas companies that are hiring in Singapore before incorporating locally.
How does payroll connect to my bookkeeping and tax filings?
Duellix runs bookkeeping through Xero alongside the payroll service, so payroll figures flow directly into your accounts without a manual reconciliation step. When it comes time for ECI filing or annual financial statements, the payroll expense is already recorded accurately in the right place.
How do I send payroll information to my account manager each month?
Duellix builds onboarding around your preferred communication channels, including WhatsApp and Slack. You confirm monthly inputs, such as new hires, leavers, or salary changes, through whatever channel works for your team, and your account manager takes it from there.